Please be advised that once the order is placed it cannot be canceled. You may refuse the package upon delivery or return your item/s, if applicable, following the guidelines listed in this policy.
Return & Refund Policy
To complete your return, we require a receipt or proof of purchase. Please email us at firstname.lastname@example.org with the subject line "Return Request" with the original receipt and reason for the return (If the return is due to defective or damaged product please include a picture of the defect/damage). Due to email spam incomplete requests may be deleted or go unanswered. Please see further details below regarding returns.
- Late delivery is covered in our Shipping Policy with regards to back-orders and holiday or carrier delays and therefore are only eligible for a full refund under specific conditions. We have 30 days by law to ship your order or notify you that it will be delayed while providing you an updated delivery timeline and full refund offer. We offer sufficient response time.when making changes (7 days) so if we have shipped your order you are no longer eligible for the full refund.
- Final Sale Items are not eligible for returns, exchanges or refunds unless product received is defective or damaged in transit. These items are marked as such online during your purchase to alleviate confusion. Please carefully read the details in the Final Sale portion of this policy.
- Custom hand-made to order items are not not eligible for refunds or returns unless they are damaged during delivery. All of our custom products use high definition photos of the actual product itself. to advertise We also inspect every custom order prior to shipping to verify it looks like what we have described.
- Gifts Can Be Returned For An Online Store Credit: Items must be in new, unworn condition with original hang tags attached. The original order number is required to complete the return via our automated system.
Product Return Guidelines:
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, and undergarments are non-returnable.
- Beauty products, cosmetics, and accessories are non-returnable.
- Returns are processed within 5-7 business days after your item(s) are received at our QA Center.
- If shipping was charged Addicted City will provide a pre-paid return label up to $9.99 per item; if return shipping exceeds this amount you will be responsible for covering the shipping costs to return your product/s. If you received a free shipping promotion you will be responsible for return shipping.
- Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a refund or store credit. Please email email@example.com for assistance.)
- Return packages must include a completed return request form with an RMA number and original receipt to ensure processing.
- Return drop-offs are not accepted at our Distribution Center or corporate office.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- All items returned open box or missing original content due to customer error but still are in new condition (e.g. missing users manual). Partial refunds in this situation will be communicated and offered in lieu of denying and returning product back to customer.
- All items returned due to an incorrect address being entered during checkout or because delivery was rejected, are subject to a 15% restocking fee (covers shipping and handling).
- All situations deemed as extenuating circumstances under Addicted City discretion, may receive a partial refund offered prior to item being returned.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Final Sale Items
We love to offer the best deals and sometimes this results in a financial loss, especially if combined with a free shipping offer. Due to this all clearance items, promotional items (on sale) or purchases made using a discount code do not qualify for refunds or returns. We do accept returns for a refund or exchange on items damaged in transit. This policy is offered in addition to your federal, state and local legal rights.
We only replace items if they are defective or damaged upon delivery. All exchanges will be for the same color and size as the original order unless we are out of stock (alternative variant will be offered if possible or refund processed). If you need to exchange please send us an email to email@example.com. with the subject line "Exchange Request." If your itemis damaged please include a picture of the actual damage.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved for a refund, a gift certificate will be emailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you at a later time, we will provide a gift certificate to the gift giver and they will notified of your return.
Return & Exchange Shipping
- Paid For Shipping
Return shipping is free. When you contact us we will also provide you with a return shipping label so you can easily attach it and leave it for USPS to pick up.
- Free Shipping Promotion
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.If you are shipping an item over $75, you should consider using a trackable shipping service that requires a signature or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Lost or Stolen Packages
In the case that your shipment is lost or damaged in transit:
- We are responsible for your new purchase until it reaches the Post Office
- You are responsible to file the claim with USPS
- We are not responsible for lost packages during transit.
- We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected.
- You are responsible for contacting your forwarding company to locate your package if you place an order and your shipping address is a forwarding address
- We are also not responsible for weather related damage or delays
Once your item ships we are no longer considered in possession of your order and have no control over the shipping process. Due to this we do not offer refunds for lost or stolen packages. We will gladly assist you with information needed to make a claim.
By making a purchase you agree to adhere to all aspects of this policy. Due to this any disputes filed will be provided this policy in determining the appropriate resolution. We offer links to this policy on every page so that our customers can make educated purchases and in order to proficiently run our company we enforce it. Please note we dispute ALL chargebacks as a "change of mind" with regards to this policy is not permitted.
We reserve the right to change, modify or update this policy at any time.Customer loyalty exceptions may be made on an individual basis. In such they are not part of any past practice that can be used to override this policy.
If you have any questions regarding this policy please email firstname.lastname@example.org or call (833) 924-2498